Dear Interpac Partner,
Well it’s certainly been a busy 2012 for Interpac since my last newsletter. A steady flow of multi-site project work and launch of our new AD-SYNCH and CAP R2 Modules have been keeping us busy while some new personnel additions have brought even more talent to the Interpac team.
Local Project Rollouts
Teltrac deployment in ASEAN continues to grow steadily as we continue to provide solutions for new requirements. Some projects of interest just in the past month include:
a Teltrac EMS Enterprise Multi-Site system is now in service for everyone’s favorite hotel booking service Agoda with their Avaya Aura server in Bangkok, supporting G450 and G430 media gateways sited in Bangkok, Phuket, Kuala Lumpur, Hong Kong, Sydney and Budapest, replacing the locally sourced call accounting system which was found to be unequal to the requirement.
a Teltrac EMS is in deployment for venerable global marketing services group DKSH, supporting multiple locations comprising a mix of Cisco 8.5, Cisco 8.6 and Siemens HiPath 4000 nodes as Phase I of a regional A.P. rollout programme. In this case Teltrac was the only CAS product that proved capable in POC of reliably supporting Cisco IPT with Siemens and NEC PBX on the same network.
Continued rollout of Teltrac EMS for the worldwide operations of Global Foundries with successful implementation of our AD-Synch Module to automate staff MAC’s worldwide with GF’s Active Directory deployment, supporting Cisco 8.x together with Siemens, Hitachi and Panasonic equipment.
Some changes and more team growth at Interpac:
A warm welcome to Michael Wong who has joined the team as Sales and Channel Manager for Hong Kong
In Singapore we say farewell to Rufus Pradeep who has decided to relocate to back to his homeland to raise a family, and we’ll soon be making an announcement regarding his replacement.
In Bangkok we welcome Charles Barron to the Thailand team in the capacity of Project Manager.
In Manila Senior Sales and Channel Executives Phoebe Villamayor and Veverly Obillio who joined in the summer are going great guns in the Philippines with a steady stream of wins including Coca-Cola, ACE Insurance, Cognizant, Glaxo, PricewaterhouseCoopers, to name but a few.
PBX hacking is back…
Just when you thought telephone phreakers posing a hacking risk was a thing of the past, long-gone with high IDD rates, analogue line voicemail hacks and Y2K, it’s back big time in a new form. Now it’s not just teenage hackers getting dial tone and placing IDD calls on the company dime, it’s organized syndicates reaping hundreds of thousands per hit on service calls by penetrating the new generation of high-end corporate IPT voice systems to orchestrate and lock in callbacks to very high priced service numbers located in certain countries. We’re putting commensurate resources into ensuring our HackerTrac module stays ahead of the game in protecting you against this new and ubiquitous phenomenon.
Cost Allocation Package Release 2 which enables automated chargeback of personal calls to employees for fixed line and mobile is now in deployment, with a number of enhancements over the popular Release 1 version.
AD-SYNCH Module is now in full release having proved very successful at automatically synchronizing the Teltrac company directory even with highly complex corporate structures.
Meanwhile on the IPT front, in 2012 we continue to keep pace in interfacing and certification with the latest versions of all IPT equipment and software, including ShoreTel, Matrix, Lync, Huawei and others in addition of course to continuous work with Cisco, OpenScape, Avaya, etc.
Call us any time – for any voice network billing, analytics and reporting matters. We are here to serve you.
All the best,
Interpacific Data Management Limited
Telecom Accounting and Operations Support
Systems for PBX I IPT I VPN I Mobile